JSC Latvijas balzams involves consumers in taking any significant decisions related to changes of taste or design of the product by carrying out quantitative and quality surveys and considering their opinions.

  • A toll-free feedback line 80009990 is in operation to receive immediate consumer response. Any consumer may express his/her opinion about the products of AS Latvijas balzams. All received complaints, suggestions and reviews are addressed to the respective specialists of the Company who explore those to their essence and contact the customer, if contact details are provided, organize comparative tastings and testing.
  • All persons who file their claims will receive an answer in writing. The complaints, suggestions and reviews received over the toll-free line are summarized and the summarized data are analyzed. A report is produced at the end of the year.

Already in 2005, the Company developed, adopted and complies with the “Code of Ethical Marketing Communication”  which is based on responsible offering of the products of Latvijas balzams on the market to consumers who have reached the legal age for consumption of alcohol set in Latvia.

2010-2017 © AS Latvijas balzams